Troubleshooting

Quick triage

1. Reproduce with one image and a minimal set of steps.
2. Identify where it fails:
   • Import
   • Editing
   • Preview
   • Export
3. Restart the app and retry the same path.

Common issue clusters

Import fails or does nothing

• Try a second image to isolate source-specific issues.
• Re-open picker and retry.
• Confirm source image still exists in your library.

Preview looks wrong after background or frame changes

• Confirm active background mode is the one you intended.
• Re-apply frame device/color after orientation changes.
• Check notch mode only on notch-enabled frames.

Composition looks clipped or off-center

• Reset zoom/position and rebuild.
• Recheck crop ratio.
• Set frame orientation before final crop.

Export looks blurry

• Export at 1x first.
• Use PNG for UI clarity.
• Avoid 2x when source resolution is limited.

Next step

If issue still reproduces, continue with Support.